Shipping & Delivery Policy

We take care to package our products securely and aim to dispatch orders as promptly as possible.

Delivery Areas

The delivery options available for your order will be shown at checkout.

Some products, particularly alcohol, may be subject to geographic or courier restrictions. If we are unable to fulfil an order to the delivery address provided, we will contact you and arrange an appropriate refund.

Delivery Charges

Any applicable delivery charges will be displayed at checkout before you complete your purchase.

Dispatch and Delivery Times

We aim to process orders promptly. Estimated delivery times are estimates rather than guaranteed delivery dates unless we expressly state otherwise.

As we are based on the Isle of Mull, adverse weather, ferry disruption and other transport issues can occasionally affect collections and deliveries.

If we become aware of a significant delay affecting your order, we will endeavour to let you know.

Alcohol Deliveries

Alcohol may only be purchased by persons aged 18 or over.

By ordering alcohol from us, you confirm that you are at least 18 years old.

Our delivery partners may operate age-verification procedures. The person accepting an alcohol delivery may be asked to provide suitable photographic identification as proof of age.

Where the required age verification cannot be completed, the carrier may refuse to hand over the alcohol and the parcel may be returned to us.

Please do not request that alcohol is left unattended where doing so would prevent the carrier from complying with its age-verification requirements.

Failed Deliveries

If nobody is available to receive an order, the carrier may attempt redelivery, provide instructions for rearranging delivery, or return the parcel to us.

Where an order is returned to us because the customer supplied an incorrect or incomplete address, failed to collect or accept the parcel, or could not satisfy an applicable age-verification requirement, additional delivery charges may apply if the order is sent again.

This does not affect your statutory rights.

Damaged Deliveries

Please inspect your parcel when you receive it where reasonably possible.

If bottles or other products arrive damaged, please contact us as soon as possible and include:

• your order number;

• details of the damaged item; and

• photographs of the product, packaging and shipping label where possible.

Please retain the damaged product and packaging until we advise you otherwise, as the carrier may require evidence when we make a claim.

Incorrect or Missing Items

If your parcel contains an incorrect item or something is missing, please contact us as soon as possible so that we can investigate and put things right.

Delays Outside Our Control

We are not responsible for delays caused by circumstances outside our reasonable control, including severe weather, ferry disruption, carrier disruption or other transport interruptions.

Where such a delay occurs, we will take reasonable steps to minimise its effect and keep affected customers informed where practicable.

Contact Us

For questions concerning an order or delivery, please contact Mull Cheese and Spirit using the contact details provided on our website.

Last updated: August 2026